Customer Service Representative

Join our team at Concentrix Malaysia as a Customer Service Representative for our Social Media Project. In this full-time role, you will be the first point of contact for our customers, providing excellent service and support to ensure their needs are met. You will work in a dynamic and collaborative environment, contributing to the overall success of the customer service team.

What you''ll be doing

• Respond to customer inquiries via phone, email, and chat, providing prompt and effective assistance
• Troubleshoot and resolve customer issues, ensuring a positive customer experience
• Accurately document customer interactions and follow up as needed
• Continuously develop your product knowledge and customer service skills
• Adhere to company policies, procedures, and quality standards

What we''re looking for

• Strong communication and interpersonal skills, with the ability to listen and empathize <...