Customer Service Representative

About the role:

You will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

As a Customer Service Representative, you will:

• Meet defined service expectations by analysing, responding and resolving customer enquiries, with particular focus on tier 1 merchants.
• Handle customer complaints/ escalations, providing timely solution/s and/or escalation and follow-up to ensure resolution
• Deliver training and mentorship to new and existing team members to develop Team skills and capabilities
• Co-ordinate outbound communications to ensure stakeholders are kept informed of any impact to their service
• Assist Customer Support Team Leader with day-to-day supervision of the Customer Support Team

• Minimum 2 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly reg...