Customer Service Representative

Working Arrangement: Fully on-site (KL Sentral)

Working Hours: Monday – Friday, 12:30 PM – 9:00 PM

We are looking for a proactive and customer-focused professional to join our team as a Customer Engagement Specialist. You will play a key role in maintaining user satisfaction and engagement across multiple platforms, particularly with our Chinese-speaking VIP users.

• Provide timely support to customers via chat, email, social media, and phone, assisting with inquiries and resolving issues.
• Re-engage inactive users and encourage participation on the platform.
• Monitor and enhance overall user activity and engagement metrics.
• Proficiency in Mandarin is required, as the role involves regular communication with Chinese-speaking VIP customers.
• Strong social and communication skills, with the ability to build rapport and understand customer needs.
• Proficiency in basic office software, including Excel, a...