Customer Service Representative

Overview

PhotonPay is a leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments and banking infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015, our mission is to connect entrepreneurs, business builders, makers and creators with opportunities in every corner of the world. Today, PhotonPay has a global footprint across Asia-Pacific, Europe, and North America.

Responsibilities

• Be responsible for answering various customer inquiries about the company’s cross-border payment products, resolving problems customers encounter during product usage, and providing customers with optimal usage practices.
• Accurately identify and understand customer needs, collect, analyze, and provide internal feedback on customer needs and suggestions...