Customer Service Representative

Key Responsibilities

• Develop and update training materials (presentations, handouts, and e-learning modules) aligned with company policies and service goals.
• Conduct in-person or virtual training sessions for new hires and existing staff.
• Assess trainees performance through quizzes, role-plays, and practical evaluations, providing constructive feedback.
• Collaborate with the customer service management team to identify training needs and measure program effectiveness.
• Stay updated on industry best practices and incorporate relevant trends into training content.

Required Qualifications

• Education: Bachelors degree in Business, Communications, Human Resources, or a related field (or equivalent work experience).
• Experience: Minimum of 5 years experience in customer service, training, or a similar role. Experience in designing and delivering customer service training is preferred.