Customer Service Representative

We, SummitNext Technologies Sdn. Bhd. , are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are seeking talented individuals to join our team as Customer Service Representatives , playing a crucial role in maintaining the integrity of our E-commerce platform while delivering high-quality customer support and operational excellence.

Position

Customer Service Representative (English & Malay, Work in Office)

Job Description

Support AI model training through annotation and customer interaction insights.

Analyze logs and user feedback using data-driven methodologies to improve coverage, resolution rates, and overall customer satisfaction.

Recommend and monitor key performance indicators (KPIs) and evaluation metrics for customer service processes and AI-powered products.

Prepare detailed reports and provide actionable insights based on analysis f...