Job Description
+ Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts.
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit’s workflows to achieve set targets.
+ Providing accurate file information to intern...
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit’s workflows to achieve set targets.
+ Providing accurate file information to intern...
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