Job Description

Job Summary


This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner.

Job Location

  • This role will be located at our plant in Lakeside, CA.

    • Job Responsibilities

  • Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests

  • Perform administrative duties for all steps of the departments 

  • Answer incoming customer telephone calls in a courteous and professional manner

  • Support operations by organizing and implementing administrative systems

  • Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents

  • Respond to and investigate customer inquir...

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