Job Description
Customer Service Representative - Client Onboarding
We're looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don't need prior experience with our products to succeed.
This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You'll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into the product development process.
This is a hybrid role, with three days per week based in the office and the remainder working remotely.
Key Responsibilities
Provide first-line support to customers via agreed channels
Investigate and troubleshoot product issues, escalating where appropriate
Communicate clearly with ...
We're looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don't need prior experience with our products to succeed.
This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You'll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into the product development process.
This is a hybrid role, with three days per week based in the office and the remainder working remotely.
Key Responsibilities
Provide first-line support to customers via agreed channels
Investigate and troubleshoot product issues, escalating where appropriate
Communicate clearly with ...
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