Job Description

Overview

Provides exceptional customer service with a friendly and positive attitude. Performs routine customer order processing functions; receive and respond to customer inquiries, complaints and/or orders; processing of customer returns and backorder requests; provides sales support for Americas Sales Territory.

 This position is Monday to Friday, 8:30am to 5:00pm.

Responsibilities

  • Review customer concerns, consider options and develop best solutions for customer
  • Receive inbound customer correspondence which may result in:Entering an orderEntering a catalog requestPrepare quotation requestsResearching the status of an existing orderProviding item information such as price, availability or technical informationResolving other customer service issues as needed
  • Maintain files and processing customer returns and backorder information requests
  • Resolving returned mail/packages
    • ...

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