Customer Service Representative

Mr. Appliance of West Central Ohio, Inc. is looking to hire a Customer Service Representative. This job is located in Lima, Ohio, in a small call center. This franchise is independently owned and operated.
This is a full-time and long term position, with 40 hours per week. The operating hours are Monday-Friday from 8am-5pm, with a one hour lunch. There is a 90 day probationary period in which time off, tardiness, and call offs are not permitted.
This position includes a benefits package, which includes:
-401k with matching, up to 3.5%
-Full health insurance, dental, and vision
-Paid holidays
-Paid PTO days
-Paid vacation
Hourly pay at $16.00/hr.
The CSR duties include but are not limited to:
-Answering a multi-line phone in a call center setting, booking customers using the own the call and save the call techniques
-Ordering parts for customer jobs daily
-Scheduling customers for same day and future dated appointments
-Performing routine back ...