Customer Service Representative

The Role:

You will be responsible for :

• Handle inbound live chats from players or users and respond to their queries effectively.
• Resolve in-game issues, account problems, or transaction concerns in a timely manner.
• Respond to customer inquiries accurately and professionally, maintaining brand tone and empathy.
• Manage customer complaints by identifying root causes and providing appropriate solutions.
• Ensure high levels of customer satisfaction and retention.
• Maintain clear records of customer interactions and escalate complex cases when necessary.
• Collaborate with internal teams (technical, product, or moderation) to resolve user issues.
• Meet individual KPIs related to response time, resolution rate, and customer feedback.
• Working hours: 8:00am–8:00pm.

Ideal Profile:

Education & Experience:

• Spanish and English is a must
• High school diploma or ab...