Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Flemish speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: Hybrid

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary 

DUTIES AND RESPONSIBILITIES:

  • Handle customer interactions across various communication channels, including phone, email, live chat, and social media.

  • Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.

  • Assist customers during the post-sale stage. 

  • Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.

  • Escalate complex or unresolv...

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