Customer Service Representative

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

• Easy online recruitment process (phone call and video interview)
• No experience required

Your tasks:

• Handle incoming user requests via telephone, email, and chat.
• Log call details into case management systems and provide responses and resolutions to customers.
• Aim for the highest Customer Satisfaction scores by actively updating customers on status and resolution progress.
• Deliver customer service for post-sales requests including delivery, warranties, and refunds.
• Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Log and ...