Customer Service Representative

Customer Service Representative

Government sector based in Lithgow

Contract position – On-site

Client Details

Join a highly regarded government department committed to delivering outstanding service to the community. This is an excellent opportunity for an experienced and customer-focused professional to join a supportive and fast-paced contact centre environment based in Lithgow.

Description

As a Customer Service Representative, you will play a key role in delivering exceptional customer experiences by providing timely and accurate information to the public. You’ll handle a range of inbound customer enquiries, resolve issues efficiently, and support service delivery objectives while maintaining professionalism and empathy at all times.

Key Responsibilities:

• Respond to a high volume of inbound calls and emails, providing accurate information and guidance.
• Deliver exceptional customer service, ...