Customer Service Representative - Live Chat

A Remote Customer Service Representative serves as the primary point of contact between the company and its customers. This role involves responding to inquiries, resolving issues, and providing product or service information through phone, email, chat, or social platforms—while working from a remote location.

Key Duties and Responsibilities

• Respond to customer inquiries via phone, email, live chat, or messaging platforms
• Resolve customer complaints efficiently and professionally
• Provide accurate information about products, services, and policies
• Process orders, returns, refunds, and account updates
• Document customer interactions and maintain detailed records
• Escalate complex issues to appropriate departments when needed
• Follow company procedures, scripts, and quality stan...