Customer Service Representative - Logistics

Customer Service Representative - Logistics

Join to apply for the Customer Service Representative - Logistics role at Welsend Global Services

Responsibilities

• Handle customer requests through calls, chat, email, or tickets, and provide accurate solutions based on SOP.
• Resolve issues within authority or Escalate to the right team if needed.
• Keep records of customer interactions and update accounts/documents.

Qualifications

• At least 1 year of experience in customer service (BPO experience preferred).
• Excellent English Communication Skills: Fluent in both spoken and written English.
• Strong multitasking, prioritization, and time management skills.

Work Setup

• Willing to work in McKinley, Taguig City (office-based)
• Full time position, Night Shift (Shift Schedule)
• Flexibility to work various shifts, including evenin...