Job Description
Description
In this role, you will respond to internal and external customer inquiries via phone and email, resolve issues within department standards, and contribute to company revenue by consistently meeting productivity and quality goals.
Key Responsibilities
Answer inbound customer calls and emails regarding orders, product information, and pricing.Monitor and respond to emails promptly while meeting department goals.Process customer orders and complaints in ERP system (Oracle) accurately.Collaborate with logistics, trade compliance, regulatory affairs, supply chain, and sales to resolve issues.Create and maintain customer accounts.Participate in daily KPI meetings and meet individual performance metrics.Resolve technical issues over the phone and prepare Return Merchandise Authorizations (RMA).Qualifications
Minimum 1 year of customer service or technical experience.
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