Job Description
About the Role
We are seeking a Customer Care Representative to join our dynamic team. In this role, you will be responsible for supporting internal and external customers by phone and email, processing orders, resolving issues, and contributing directly to department and company goals.
Location: Madison, WI (East Side)
Schedule: Monday–Friday, 9:00 AM–5:30 PM
Key Responsibilities
+ Answer inbound phone calls and emails related to new orders, order status, product information, pricing, and general inquiries
+ Monitor and respond to customer emails while meeting department service standards
+ Process customer orders and complaints accurately in the Oracle ERP system
+ Resolve complex or technical concerns and issue Return Merchandise Authorizations (RMAs) when needed
+ Collaborate with cross‑functional departments including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales
+ Establish and maintain c...
We are seeking a Customer Care Representative to join our dynamic team. In this role, you will be responsible for supporting internal and external customers by phone and email, processing orders, resolving issues, and contributing directly to department and company goals.
Location: Madison, WI (East Side)
Schedule: Monday–Friday, 9:00 AM–5:30 PM
Key Responsibilities
+ Answer inbound phone calls and emails related to new orders, order status, product information, pricing, and general inquiries
+ Monitor and respond to customer emails while meeting department service standards
+ Process customer orders and complaints accurately in the Oracle ERP system
+ Resolve complex or technical concerns and issue Return Merchandise Authorizations (RMAs) when needed
+ Collaborate with cross‑functional departments including Logistics, Trade Compliance, Regulatory Affairs, Supply Chain, and Sales
+ Establish and maintain c...
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