Customer Service Representative

Missions essentielles

As a Customer Service Representative, at our malt house, you will be the key link between our customers, the commercial team, and our production department. You ensure that orders are handled smoothly, customer inquiries are answered promptly and every client receives top quality service.

Your responsibilities:

• Manage customer accounts and follow up on orders from A to Z: Manage sales orders and schedules in JDE including amendments and cancellations. Handle invoicing, credit/debit notes, and support payment processes by working closely with credit control.
• Communicate with customers regarding deliveries, stock levels, transport and product specifications. Building strong customer relationships by understanding their requirements, needs and expectations and by providing them timely and professional answers regarding the order status, invoices, contract balances. Monitor customer order patterns and t...