Job Description
Overall Role Purpose
The Customer Service Representative is responsible for handling Email and Chat customer service inquiries related to Peak Design products and their features. The role involves processing warranty claims by analyzing issues, providing appropriate solutions, and arranging replacements for bags, straps, and capture products.
In addition, the representative will handle product returns and refunds for undesired items, assist customers in registering their products and services, and provide accurate information regarding product availability. The role also requires coordination with logistics partners for shipment tracking and status inquiries.
The ideal candidate must be willing to work the night shift (US-based schedule) and demonstrate passion and determination in helping customers while treating them as peers. Strong written communication skills, wit, and charm are essential in respondi...
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