Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Respond to customers and inquiries by answering product and service questions.
- Provide accurate information on products and services to the customer
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference
Qualifications
- At least 1 - 3 years' of relevant work experience
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