Customer Service Representative Malaysia

Overview

Role Overview

As a Customer Service Representative at Concentrix Malaysia youll deliver outstanding customer care through inbound/outbound calls, emails, live chat or social media channels. Youll resolve routine inquiries regarding client products/services and contribute to high customer satisfaction.

As part of our commitment to building a more inclusive workforce this position is specifically offered to Persons with Disabilities (PWD) who hold a valid OKU Card. Concentrix Malaysia is proud to support meaningful employment opportunities for the PWD community.

Key Responsibilities

• Interact with customers professionally via calls, email or chat resolving inquiries, complaints and service requests
• Use decision support tools and internal resources to properly address customers needs
• Meet or exceed service delivery KPIs as defined by client contract
• Listen with empathy; build rapport and maintain ...