Customer Service Representative - Mandarin Speaker

Overview

The Customer Support Specialist serves as the first point of contact for order management and is responsible for providing many levels of support. This position requires strong organizational skills, independent thinking, and self-initiative. This individual promotes teamwork in the workplace and thrives for anticipating the needs of our customers. The ideal candidate is well qualified in handling complex customer issues and promoting positive customer experiences. They are organized with a team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence.

Key Responsibilities

• Customer Order Management & Support — Provide friendly, courteous, and professional support for customer orders received via email, telephone, customer portals, and fax using the company’s Order Management System.
• Manage end-to-end customer orders including order entry, monitoring, consignment project, tracking changes, backl...