Customer Service Representative (Mandarin Speaker) – Work From Home

We are looking for a Customer Service Representative (Mandarin Speaker) to support Mandarin-speaking customers remotely. This role involves handling customer inquiries through email, chat, and/or phone , while delivering timely and high-quality customer service from home.

Responsibilities

• Handle customer inquiries via email, chat, and/or phone
• Provide accurate information about products, services, or accounts
• Resolve customer issues professionally and efficiently
• Record and update customer interactions in the system
• Follow service quality standards and meet performance targets
• Escalate complex cases to the relevant team when required
• Maintain a high level of customer satisfaction

Qualifications & Requirements

• Fluent in Mandarin (spoken and written)
• Good command of English
• Minimum 1 year of customer service exper...