Customer Service Representative Mandarin Speaking

Reporting to the Team Lead /Senior Customer Service.

We are seeking a proactive and customer-focused Chinese-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to our Chinese English & other native speaking clients (using google translate) resolving inquiries efficiently employing a value-based relationship approach such as upselling & cross-selling and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results.

Key Responsibilities

• Respond to customer inquiries via phone email and chat in Chinese English & other native speaking clients (using google translate) .
• Provide accurate information regarding products services and policies
• Resolve customer issues promptly and professionally
• Mai...