Job Description
We are currently seeking a Customer Service Representative to join our client in Marietta, GA. This role is ideal for someone who is detail-oriented, customer-focused, and comfortable working with email, phone, and spreadsheet-based processes.
Key Responsibilities:
Key Responsibilities:
- Process customer orders accurately and courteously in a timely manner following Sales Order procedures.
- Respond to customer inquiries, technical product questions, and service requests via phone and email.
- Maintain customer records, pricing details, correspondence, quotes, and invoices.
- Handle returns, credits, replacements, and product complaints in coordination with QA.
- Support invoicing accuracy, order documentation, and inventory coordination with Warehouse.
- Assist with credit requests, reporting, advertising mailings, and sample distribution.
- Communicate sales leads and support the S...
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