Customer Service Representative

The Customer Service Representative (CSR) represents WorldStrides by providing accurate and timely responses to both internal and external customer inquiries. In many instances, the CSR is the only contact the “parent” customer has with WorldStrides. In that regard, the CSR should properly represent the brand image of the company as follows:
- Provide direction and decisions on issues regarding individual participant accounts within policy and scope of responsibility.
- Properly balance customer service concerns with business considerations - Ability to handle a high call volume under potentially stressful situations.
- Answer incoming customer calls concerning but not limited to billing, trip information and policy and procedures.
- Provide accurate information to resolve all customer inquiries in a polite, professional, and timely manner.
- Effectively up-sell the Full Refund Program.
- Accurately noteall incoming and outgoing contact information in GIS.
- Remain...