Customer Service Representative

**Key Responsibilities**:
- Identify and assess customer needs to achieve satisfaction.
- Provide accurate and complete information to customers about products, services, and policies.
- Resolve customer issues by investigating problems, providing solutions, and escalating issues to appropriate departments when necessary.
- Keep accurate records of customer interactions and transactions using the system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet and exceed customer service performance metrics and goals.
- Continuously develop knowledge of products, services, and policies to provide excellent customer service.
- Collaborate with cross-functional teams to improve the customer experience.
**Qualifications**:
- Associate Degree or post-high school graduate preferred.
- 1-2 years of experience in customer service or related field
- Excellent communication and interpersonal skills
- Strong problem...