Customer Service Representative

Job Title:
Customer Service Representative (Remote)

Industry:
Electrical Contracting & Services

Location:
Remote (Mexico-based candidates only)

About Company:

A growing electrical services company under the Castellan Group, providing high-quality electrical solutions for residential, commercial, and construction projects. We pride ourselves on reliability, responsiveness, and strong customer relationships.

Position Summary:

We are seeking a proactive and customer-focused Customer Service Representative to support operations remotely from Mexico. This role is critical in managing customer communications, coordinating with internal teams, and ensuring a seamless experience for clients. The ideal candidate must be fluent in English, highly organized, and comfortable working with U.S.-based customers and teams.

Key Responsibilities:

Handle inbound and outbound customer calls, emails, and messages in English and Spanish Ser...