Customer Service Representative

We're Hiring Customer Support Representative (Remote – Mexico)

Do you enjoy helping people, owning problems end-to-end, and having real-time conversations that truly make an impact? This role might be for you

Location:
Remote (Mexico)

Language:
Excellent / Fluent English

About the Role

We're looking for a
customer-focused Customer Support Representative
who thrives in live conversations and takes full ownership of customer outcomes.

This is a
high-touch, phone-first role
. About
80% of your day will be spent on calls
, supporting customers, clarifying situations, and ensuring issues move forward with confidence and professionalism.

This is
not a technical role
. Success comes from strong
communication skills, good judgment, proactive follow-up, and emotional intelligence
, especially when information may be incomplete or processes are still evolving.

What Success Looks Like

Customers feel informed, supported, and confident after speaking with you

Issues are owned end-to-end, not passed around

Follow-ups happen proactively, without being asked

Conversations stay calm, clear, and professional—even under pressure

Internal teams trust your judgment and communication

Key Responsibilities

Handle customer interactions primarily via phone (approx. 80%)

Communicate clearly and confidently, ensuring customers understand next steps

Proactively follow up on customer needs and anticipate potential issues

Support a variety of scenarios, even when processes aren't fully defined

Maintain a positive, calm, and professional attitude at all times

If you're passionate about delivering great customer experiences and taking true ownership of your work, we'd love to hear from you

Apply now and let's talk