Customer Service Representative

We're Hiring Customer Support Representative (Remote – Mexico)

Do you enjoy helping people, owning problems end-to-end, and having real-time conversations that truly make an impact? This role might be for you

Location: Remote (Mexico)

Language: Excellent / Fluent English

About the Role

We're looking for a customer-focused Customer Support Representative who thrives in live conversations and takes full ownership of customer outcomes.

This is a high-touch, phone-first role. About 80% of your day will be spent on calls, supporting customers, clarifying situations, and ensuring issues move forward with confidence and professionalism.

This is not a technical role. Success comes from strong communication skills, good judgment, proactive follow-up, and emotional intelligence, especially when information may be incomplete or processes are still evolving.

What Success Looks Like

Customers feel informed, supported, and c...