Job Description
Description We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will play a key part in supporting prospective students and applicants within the higher education industry. This is a long-term contract position that requires excellent communication skills and a commitment to providing outstanding service.
Responsibilities:
• Conduct outbound call campaigns to engage prospective students and applicants, including making 100+ calls per day.
• Reach out to individuals who have expressed interest and provide them with requested information.
• Serve as the first point of contact for inbound calls and online chats, creating a positive and welcoming experience.
• Assess caller needs and efficiently direct them to the appropriate team or individual for further assistance.
• Support various call campaign initiatives based on organizational priorities.
• Address inquiries and provide assistance to...
Responsibilities:
• Conduct outbound call campaigns to engage prospective students and applicants, including making 100+ calls per day.
• Reach out to individuals who have expressed interest and provide them with requested information.
• Serve as the first point of contact for inbound calls and online chats, creating a positive and welcoming experience.
• Assess caller needs and efficiently direct them to the appropriate team or individual for further assistance.
• Support various call campaign initiatives based on organizational priorities.
• Address inquiries and provide assistance to...
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