Job Description
Summary:
Tsubaki of Canada Limited is looking for a detail-orientated Customer Service Representative. This is a multi-function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits, and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone, EDI, and e-mail communicating order information, diligently handling customer complaints, and processing expedites.
Tsubaki of Canada Limited is looking for a detail-orientated Customer Service Representative. This is a multi-function role that requires an individual to work with a number of different departments within the company. This role is responsible for receiving and processing orders, credits, and escalations in a timely and efficient manner. The role must maintain good customer relations by telephone, EDI, and e-mail communicating order information, diligently handling customer complaints, and processing expedites.
Essential Duties and Responsibilities:
- Process Orders, Expedites, and all other customer requests accurately with a high attention to detail in a timely manner.
- Consistently organize workload to ensure high priority and rush items are prioritized.
- Work well with other team members and departments to ensure customers receive the best service possible at every point.
- Ef...
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