Customer Service Representative – Mobile App

Market:
French Market

Location:
Lisbon, Portugal –
On-site
Start Date:
8 January 2026

Working Schedule:

• Monday to Sunday
• Rotative shifts between 08:00 – 23:00
• Days Off: 2 rotational days

Role Overview:
As a
Customer Service Representative
, you will support users of a digital mobile application operating in the
French market
. You will handle customer inquiries related to account usage, transactions, and general app support, ensuring a high-quality user experience in a fast-paced and regulated environment.

Key Responsibilities:

• Provide customer support via chat, email, and/or phone in Flemish and English
• Assist users with account setup, verification, and profile management
• Support inquiries related to payments, transactions, and app functionality
• Troubleshoot technical or account-related issues and deliver effective solutions
• Ensure complianc...