Customer Service Representative

Job Title: Customer Support Executive

Company: Teleperformance

Location: Mohali, Punjab, India

Job Type: Full-time

About Us:

Teleperformance is a global leader in customer experience management, and we're expanding our team in Mohali! We're looking for talented individuals to join us as Customer Support Executives and provide exceptional service to our international clients.

Job Summary:

We're seeking highly motivated and customer-centric professionals to handle customer queries, resolve issues, and provide timely solutions. As a Customer Support Executive, you'll be the voice of our company, ensuring customer satisfaction and building strong relationships.

Responsibilities:

- Handle inbound customer calls and respond to queries via email/chat

- Resolve customer complaints and provide effective solutions

- Meet performance metrics, including response time, resolution time, and customer satisfaction

- Collaborate with team members to ensure seamless customer experience

- Continuously learn and improve product knowledge and customer service skills

Requirements:

- Excellent English communication skills (written and verbal)

- 10+2 or Graduate degree in any discipline

- Not pursuing any full-time course

- Freshers and experienced candidates welcome

- Strong problem-solving and analytical skills

- Ability to work in rotational shifts, including night shifts and weekends

Perks and Benefits:

- Competitive salary: ₹25,000 - ₹28,000 CTC per month

- Cab facility for females (9pm-6am)

- 5.5 working days, with weekly off

- Rotational shifts with allowances

- Opportunities for growth and career advancement

- Training and development programs to enhance skills

How to Apply:

- Walk-in Interview: Bestech Tower-A, Ground Floor, Sector-66, Phase-9, Mohali

- Contact: Manik Vashist | )

- Virtual Interviews: Google Meet (12-4 pm, Mon-Fri) ( )