Customer Service Representative

Customer Support Executive – Job Description

Job Title: Customer Support Executive- Non Voice(Email/Chat Process)

Mohali

Work Mode: (On site

Shift: (Day/ Night/ Rotational)

Role Overview

The Customer Support Executive is responsible for handling customer queries, resolving issues, and providing a good service experience through emails, chat,. The role requires strong communication skills, problem‑solving ability, and customer‑centric thinking.

Key Responsibilities

• Handle inbound and outbound customer messages/Emails to address queries and concerns.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints efficiently and professionally.

Required Skills & Qualifications

• Good verbal ...