Job Description

Customer Service Representative – Full Time Position Only
Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Responsibilities:

  • Customer Service Agents will handle order entry and resolution with precision and professionalism.
  • Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and for CRM and escalation handling.
  • Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
  • Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly,...

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