Customer Service Representative

**ESSENTIAL FUNCTIONS**
- Provide services that will guarantee the Customer Response Center 24/7/365 operation
- Interact with Internal and External customers of Vertiv
- Ensure SLA agreements with customers are meet through proper management and follow-up of Emergency calls
- Create, update and close Service Requests
- Manages and ensures Service Engineers requirements to access to customer’s sites
- Track resolution of customer reported issues
- Provide administrative support to customer related areas in customer centered activities
**EDUCATION AND EXPERIENCE**
- High school Degree (at least)
- Preferable with Customer Service Trainings.
- Familiar with call center KPIs
- Conversational English level (B2)
- Strong knowledge in any Call Center Tools and Systems (Cisco, Avaya, Polycom, NICE, etc.)
- Experience handling customer experience issues and resolutions
- Minimum 2 years of experience in Customer Service related to technology.
- A...