Customer Service Representative

Inbound Officer – Kotak 811 (Kotak Mahindra Bank)

Location: Neptune Elements, Thane West

Employment Type: Full-Time

Payroll: Directly on Kotak Mahindra Bank Payroll

Job Summary:-

Kotak Mahindra Bank is seeking dynamic and customer-focused Inbound Officers for its Kotak 811 Digital Banking division. The role involves handling inbound customer interactions, providing exceptional service, explaining digital banking products, and driving cross-selling opportunities while ensuring high customer satisfaction.

Key Responsibilities:-

• Handle inbound customer calls related to Kotak 811 accounts and digital banking services
• Clearly explain product features, benefits, and usage of Kotak 811 and associated services
• Provide effective customer support (75%) and cross-selling of banking products (25%)
• Resolve c...