Job Description
Inbound Officer – Kotak 811 (Kotak Mahindra Bank)
Location: Neptune Elements, Thane West
Employment Type: Full-Time
Payroll: Directly on Kotak Mahindra Bank Payroll
Job Summary:-
Kotak Mahindra Bank is seeking dynamic and customer-focused Inbound Officers for its Kotak 811 Digital Banking division. The role involves handling inbound customer interactions, providing exceptional service, explaining digital banking products, and driving cross-selling opportunities while ensuring high customer satisfaction.
Key Responsibilities:-
- Handle inbound customer calls related to Kotak 811 accounts and digital banking services
- Clearly explain product features, benefits, and usage of Kotak 811 and associated services
- Provide effective customer support (75%) and cross-selling of banking products (25%)
- Resolve customer queries and complaints in a timely and professional manner
- Maintain accurate customer records and ensure proper follow-ups
- Adhere to banki...
Location: Neptune Elements, Thane West
Employment Type: Full-Time
Payroll: Directly on Kotak Mahindra Bank Payroll
Job Summary:-
Kotak Mahindra Bank is seeking dynamic and customer-focused Inbound Officers for its Kotak 811 Digital Banking division. The role involves handling inbound customer interactions, providing exceptional service, explaining digital banking products, and driving cross-selling opportunities while ensuring high customer satisfaction.
Key Responsibilities:-
- Handle inbound customer calls related to Kotak 811 accounts and digital banking services
- Clearly explain product features, benefits, and usage of Kotak 811 and associated services
- Provide effective customer support (75%) and cross-selling of banking products (25%)
- Resolve customer queries and complaints in a timely and professional manner
- Maintain accurate customer records and ensure proper follow-ups
- Adhere to banki...
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