Customer Service Representative

TCS BPS IS HIRING FOR INTERNATIONAL VOICE CUSTOMER SERVICE ROLE at MUMBAI!

Kindly go through the norms below and apply only if it’s relevant for you.

Job Role: Customer Service Associate

Job Location: Mumbai (Malad, Thane)

Experience required:

• 1-12 Years in the contact center industry

Job Requirement:

• Candidates with international customer service (VOICE) experience preferred.
• Graduate and above with minimum 12 months’ experience and HSC with minimum 18 months’ experience and maximum 12 years' experience in contact center industry.
• Flexible working in rotational shifts, including night shifts
• Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024 & 2025 Year of Passing Batch.
• BE/BTech and Postgraduates are not eligible (Applicable to Freshers only)
• Mode of Salary credit should be through banks from all the employers (No cash in hand)
• All educational and employment documents are mandatory to have.

Skill Requirement:

• Excellent Communication Skills
• Strong Team Player
• Strong Domain Knowledge Preferred
• Strong feedback implementation skills
• Possess Positive attitude and know to promote brand value.
• Ability to work in any shifts, the majority being night and midnight shifts

Job Description:

• Handle customer interactions daily with 0 availability time
• Ensure SLAs are met consistently at individual and team level.
• Meet and exceed all performance thresholds.
• Focus on Key KPI's like RSAT, AHT and customer experience.
• Constantly remain abreast of new changes
• Implement feedback and corrective actions to avoid repeat instances

\" TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.\"