Customer Service Representative

International Banking Voice Process – AML/KYC/Sanctions

Experience Required:

Minimum 18 months of international banking experience in a voice process

Process:

International Banking – Voice Support

Key Skills:

• AML (Anti-Money Laundering)
• KYC (Know Your Customer)
• Sanctions Screening
• PEP (Politically Exposed Persons)
• Strong customer handling in a voice environment

Language Requirement:

• English Voice Proficiency – C1 Level (Proficient)
• Excellent verbal communication and comprehension skills

Job Responsibilities:

• Handle inbound/outbound calls related to international banking compliance
• Perform AML, KYC, sanctions, and PEP checks as per global regulations
• Review customer profiles and transactions for risk assessment
• Identify and escalate suspicious activities in line with compliance policies
• Maintain accurate documentation and adhere to regulatory guidelines
• Ensure high-quality customer interaction and compliance accuracy

Shift & Work Details:

• 24/7 Rotational Shifts
• 5 Days Working / 2 Days Rotational Off
• Work From Office only

Additional Requirements:

• Strong analytical and decision-making skills
• Ability to work in a fast-paced, compliance-driven environment
• Willingness to work rotational shifts, including nights
• Immediate to short notice joiners preferred