Customer service representative

International Banking Voice Process – AML/KYC/Sanctions
Experience Required:
Minimum 18 months of international banking experience in a voice process
Process:
International Banking – Voice Support
Key Skills:
AML (Anti-Money Laundering)
KYC (Know Your Customer)
Sanctions Screening
PEP (Politically Exposed Persons)
Strong customer handling in a voice environment
Language Requirement:
English Voice Proficiency – C1 Level (Proficient)
Excellent verbal communication and comprehension skills
Job Responsibilities:
Handle inbound/outbound calls related to international banking compliance
Perform AML, KYC, sanctions, and PEP checks as per global regulations
Review customer profiles and transactions for risk assessment
Identify and escalate suspicious activities in line with compliance policies
Maintain accurate documentation and adhere to regulatory guidelines
Ensure high-quality customer interaction and compliance accuracy
Shift & Work Details:
24/7 Rotational Shifts
5 Days Working / 2 Days Rotational Off
Work From Office only
Additional Requirements:
Strong analytical and decision-making skills
Ability to work in a fast-paced, compliance-driven environment
Willingness to work rotational shifts, including nights
Immediate to short notice joiners preferred