Job Description

YOUR CONTRIBUTION

The Customer Service Representative’s primary focus is to provide world class customer service to our internal and external customers while facilitating 100% on time delivery.

  • Ability to effectively define root cause and corrective action plans.

  • Analyze, submit, verify and communicate release requirements.

  • SAP data management with ability to create customer master records and schedule arrangements for new part numbers.

  • Populate material master sales views.

  • Create and maintain customer material information records.

  • Create and maintain customer-specific work instructions.

  • Create and maintain all Customer Support process instructions.

  • Responsible for processing shipments and invoices.

  • Track customer delivery performance.

  • Review and maintain customer website information (as needed).

  • Compare price list provided by Sales against pricing in...

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