Job Description
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The Rep, Customer Service II reports to the Supervisor, Sales Operations Builder. The Rep, Customer Service II is an individual contributor role responsible for addressing customer needs by ensuring that tasks and order requirements are accurately detailed and completed on time. The Rep, Customer Service II will collaborate directly with the Builder, the MasterBrand field team and Subcontractors to resolve any customer issues that may occur.
This position in an onsite role at the location of Myrtle Beach, South Carolina.
YOUR ROLE:
Answers calls and responds to all customer communication within two business hours of receipt.
Creates service work orders in Salesforce for warranty appointments via ph
one, email, or web-based communications from customers/homeowners and schedules accordingly. Checks the warran...
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