Customer Service Representative

Position : CRE/Helpdesk Executive

Location : Ulwe , Navi Mumbai

Education : Min Graduate

Experience : Min 2 Yrs Must be worked as CRE profile or on helpdesk role in residential or hotel industry

Duty : 9 HRs with 6 days working & rotational Shift

Require Skill : Fluent communication, Familiarity with AVIVO software

JD:

Monitor client/customer issues related to engineering department and prepare regular reports on client activity

1) To ensure that the help desk operator will get all services complaints of buildings/terminals , forward the complaints to respected teams and ensure their closure as per the agreed response time.

2) All priority types of complaints will be cleared as per standards

3) The help desk operator will adhere to the response time as per agreed r...