Customer Service Representative

Requirement For Senior Customer Representative :

Experience: 0-4 years

Shift: UK Shift ( Afternoon shifts )

Joining: Immediate or within 15 days

Location: Sector 48

Salary: Up to 4 LPA

Education: Graduation (must be passed)

Schedule: 5 working days, 2 weekly offs

Transport: one ways provided

Process : Voice Process

Roles and Responsibilities:

• Handle inbound voice calls and emails from B2B clients regarding HR outsourcing services, payroll, benefits, and employee records.
• Provide accurate, real-time solutions while ensuring a high standard of professionalism and customer service.
• Maintain detailed records of customer interactions in internal systems.
• Escalate complex issues to relevant teams and follow up to ensure timely resolution.
• Adhere to service metrics such as AHT, CSAT, and FCR.
• Stay updated through regular tra...