Customer Service Representative

Who We Are

Parallelle creates elevated, thoughtfully designed products that bring beauty and ease into everyday life. We believe in craft, intentionality, and the quiet power of well-made things. Our team blends design, operations, and customer experience into a cohesive brand built on high standards and steady growth.  

About the Role

We’re looking for a Customer Service Representative to support our e-commerce operations by managing customer inquiries with clarity, efficiency, and good judgment. This role is primarily email-based and centers on resolving order questions, returns, and exchanges. You’ll work independently within established systems and guidelines, with an emphasis on practical problem-solving and keeping the customer experience positive.

Requirements

A Typical Day May Include

• Responding to customer inquiries via email using a ticketing system


• Managing customer service tickets from intak...