Customer Service Representative

Job Title: Customer Service Representative

Department: Customer Support

Location: Sector 98, Noida

Job Type: Full-time

Shift: US Shift (Rotational) PST Time

Start Date: January 19, 2026

Job Summary:

We are looking for highly skilled Customer Service Executives with proven experience in International BPO environments, specifically handling U.S.-based customers. The ideal candidate must possess excellent English communication skills and a strong customer-centric mindset to deliver high-quality service in line with client expectations.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions for U.S.-based clients via voice.

• Deliver exceptional customer service by resolving queries, complaints, and requests efficiently.

• Adhere to defined process guidelines, quality standards, and SLAs.

• Maintain accurate documentation and records of customer interactions.

• Demonstrate professionalism, empathy, and effective problem-solving skills during customer

interactions.

• Work collaboratively with internal teams to ensure seamless service delivery.

Mandatory Requirements:

• Prior experience in Customer Service within an International Call Centre / BPO environment.

• Hands-on experience handling International BPO processes, preferably U.S. customers.

• Excellent English communication skills (verbal and written) — this is a critical requirement as per

client expectations.

• Strong listening skills, clear articulation, and a neutral or acceptable international accent.

• Ability to handle customer interactions confidently and professionally.

Preferred Skills:

• Familiarity with U.S. customer service standards and cultural nuances.

• Experience working in voice-based international processes.

• Ability to work in rotational shifts, including night shifts if required.

Educational Ǫualifications:

• Bachelor's degree in any discipline.

Work Environment:

• Night shift to support PST (U.S. time zones).

• Work-from-office only.

• Use of headsets, interpretation software, and secure communication systems.